Frequently Asked Questions & Resources

FAQs

Q: Why do I need an Early Childhood Workforce Registry account?
An account is needed to register for online training, to get your HHS Licensing Training Record, and to access Registry services and North Dakota funding and incentive opportunities.

Q: I think I have a Registry account. How do I log in?
Go to the Registry Login and provide your information. The system will look for your account and guide you through the next steps. If there is an account that appears to be yours, but you cannot log in, you will need to call the Registry at 800-997-8516 during regular business hours.

Q: When I try to log in it says an account can’t be found. What does that mean?
If you tried to login to a Registry account and received a message that your account can’t be found, it may be because:
• You have not set up a Registry account.
• You may have an account with incomplete personal information or a different email address. NOTE: If this is the case, do not create a new individual account!  Call the Registry for assistance.

Q: Why can’t I edit my account information?
Your account will be in read-only mode when you apply for or renew your Membership or as a Trainer or Coach. This means you can read information in your account but cannot add or change information until the application has been processed.

Q: Why can’t I edit my name or address?
Your name and address fields are locked to maintain the information you provided when you were issued your Supplier ID#. If you need to make changes to your name or address, please call the Registry for assistance.

Q: Can I take training when my account is read-only?
Yes! You can register for and complete training even though you cannot edit account information.

Q: How do I get my HHS Licensing Training Record?

  • Log in to your Registry account.
  • Scroll down to Reporting and select View Reports.
  • Select HHS Licensing Training Record.
  • The file will be available in your downloads folder as a PDF document.

    • Q: Where can I see all of my training?

  • Log in to your Registry account.
  • Scroll down to Training and select View All My Training.

    • Or

  • Scroll down to Reporting and select View Reports
  • Select the Learning Record.
  • This report shows all training, including college courses, that are verified in your account

    • Q: How do I reset my password?

    1. Go the Registry Log in page.
    2. On the Login page, select Forgot Password
    3. On the next page, enter your email address. Select Submit.
    4. The system will send an email to your email address. Open the email and select Reset My Password.
    5. On the next screen, enter your new password twice. You must follow the password requirements that are explained on the page (at least eight characters, including three of the following: an upper-case letter, a lower-case letter, a number, a symbol). 

    • It cannot be a password that has been part of a security breach.
    • Passwords cannot contain your first name, middle name, last name, or email address.

    6. Select Submit. This will reset your password.
    7. Return to the login page and sign in with your email and your new password.

    Q: How do I change my email address?
    1. Log in to your Registry individual account.
    2. On the right side below your name and address select Change Email.
    3. Enter the new email address in both boxes and select the Submit button.
    4. You will see a message telling you that a verification email has been sent to your new email address. Go to your email, open the message, and click to verify.
    5. You will now use the new email address to sign into your account.

    NOTE: If you do not know what email address in your account or if the email address in your account is not a good email, call the Registry for assistance.

    Q:  How do I Renew my Registry Membership?

    1. Log in to your account.
    2. Under My Memberships, select Apply for Membership. Check the box for Renew your membership.  Review each section and update your information as needed. Select Save & Confirm for each section.
    3. Review the application and select Continue. Then select OK for Application Submitted.
    4. After you submit - Under Membership Alerts follow the instructions for sending documents or select the I am not sending any documents button. 

    Note: You do not need to resend official transcripts or certifications unless those credentials have expired.

    Q: How do I add employment to my account?
    If you do not have Registry membership:
    1. Log in to your Registry account.
    2. Under My Memberships, select Apply for Membership. Then check the box for Become a Member.
    3. Review each section of the membership application and Save & Confirm for each section.
    4. Under the Employment section, select Edit and then select Add Position.
    • Select North Dakota Regulated Child Care and Education if you work in a child care program, including family and self-declared.
    • Select North Dakota Professional or Local/State Agency if you work for a training, government or support agency.
    • Use your program’s Registry organization ID# to look up your employer. You can also search for your employer by name, city, HHS license number, or tribal affiliation. TIP: If you are using a HHS license number, do not use any spaces or dashes. Example: 12345678A
    • Select Search or use the enter key on your keyboard. You may need to scroll down to the results.
    • When you find your employer, click on the name and then confirm.
    • Add your position and your start date. Select Save and Continue

    5. Complete the rest of the membership application.  Review the application and select Continue.  Then select OK for Application Submitted.

    If your Registry Membership is Current:
    • Log in to your account, go to your Employment section and start at Step 4 above.

    If your Registry Membership is Expired:
    • Log in to your account.
    • Under My Memberships, select Apply for Membership. Then check the box for Renew your membership.
    • Add your Employment as in Step 4 above.
    • Complete the membership renewal as in Step 5 above.
    Q: I called or emailed the Registry. When will someone get back to me?
    The Registry responds in the order messages were received. Allow up to 2 business days to hear back.
    Make sure your voice mail is set up and/or is not full.  Add the Registry to your email contact list so that our replies are not blocked or go into junk or spam folders.

    Resources

    Individual Account Guide (pdf)  The guide has step-by-step instructions for creating an account, applying for membership, logging in, and resetting your password.

    How to Update Your Personal Information (pdf)