Preventing and Fixing Technical Problems

Error messages, odd files, and technical problems—when you have trouble accessing or using the Registry site, it’s often because of an issue with your own computer or internet set up. Fortunately, there are steps you can take to prevent and fix many of the most common problems you might have.

Use the Right Browser

Access problems can be caused by the browser you use. A browser—sometimes called a web browser—is an application used to access and view websites. Common browsers include Microsoft Edge, Google Chrome, Mozilla Firefox, Opera, and Apple Safari. Run the most current version of your browser to ensure you have all the features and security protection. To meet Registry requirements, use the following browsers:

  • Google Chrome (latest version)
  • Firefox (latest version)
  • Microsoft Edge (latest version)
  • Opera (latest version)
  • Safari (latest version)
  • Google Chrome (latest version)
  • Firefox (latest version)
Apple Mobile Devices
  • Safari in Apple iOS 8 or later
  • Google Chrome in Apple iOS 8 or later
Android Mobile Devices
  • Google Chrome in Android OS 4.1 or later
  • Firefox in Android OS 4.1 or later
  • Opera Mini in Android OS 4.1 or later

Our QUALITY partner, Child Care Aware® ND has created this document to help you download a new browser (PDF)

Clear Your Browser Cache and Cookies

When you encounter error messages, odd or old information, or other performance issues online, it is often because of information your computer has stashed or hidden behind the scenes. This stored information is called the cache or browsing history. Every time you visit a website, your browser stores or caches:

  • Information such as the location of the site you visited
  • Files used to run an online application
  • Downloads, such as old versions of forms and documents

Browsers also add “cookies”: small pieces of data from a website that get stored in your browser while you’re on a website. Every time you pull up that same website, the browser sends the cookie back to the website with all the information from the last visit. This can cause problems with logging in, getting the website to load correctly, or seeing the latest information.

The Registry constantly updates our site but the next time you visit the Registry, you might see old files your browser stored instead of recent updates. To prevent this from happening, you should clear the browser cache and cookies on your computer frequently. Our software support team provided this link with information on clearing your browser cache and cookies.

Run Updates on Your Computer

Older versions of browsers and other applications become less stable and effective as newer version are released. Eventually, older versions of a browser may stop working altogether so it’s important to run updates on your computer regularly. Keeping your system up-to-date also protects your security more effectively. Whenever your computer tells you it’s time to run updates, make sure to do so.

Other Common Issues that Affect Your Ability to Access Registry Services

  • Slow internet speed from your internet service provider
  • Being part of a network that has set security or other access barriers (common with school districts, hospital systems, state agencies, large companies, etc.)
  • Shared computers – when a person who used the computer before you failed to fully log out of their account before you use the computer, it can cause problems for you to log in or accessing your account. Likewise, if you failed to log out fully, someone else may be able to access your personal information. Always sign out and close the browser before you leave a shared or public computer unattended. And before you attempt to log in to a shared computer, check to make sure the previous person had fully logged out and closed the browser.