Frequently Asked Questions & Resources

See the Organization Guide below for step-by-step instructions on creating an organization account (including Start Child Care), adding a license number, and sending employee invites. The guide also includes information on managing the account, viewing a report of employees’ training, and completing the monthly organization profile review.

FAQs


Q: Who needs an organization account?
  • HHS licensed programs – allows access to employee training records, grant (or other) applications, participation in Bright & Early ND.
  • Those considering starting a child care business - gives access to assistance and support services and to participate in state projects
  • Training Sponsors – an organization account is required to submit training, schedule events, and award credit to attendees.
  • Non-direct care organizations – those who provide support services to children, families, and the early childhood workforce. 

    • Q: How do I create an organization account?
    1. Log into your personal account.
    2. Select either +Organization Profile from the menu below your name at the top right or Add Organization Profile from Organization Profile Management.
    3. Select Create Profile. Tip: Do not enter an organization ID in the lookup.
    4. Complete all sections of the form. If you need to enter a license number do not use any spaces or dashes. Example: 12345678A
    5. Submit the completed form. A Registry staff person will contact you to verify the account information.
    Q:  How do I access my organization account?
    1. Log into your personal account.
    2. Under your name at the top right, use the drop-down menu below your name to find the organization’s name.
    3. Click or tap the organization name to go to the organization account. 
    Q:  How do I see my employees’ training?
    1. In the organization account, select the Reports tab.
    2. Select the Facility Staff Report
    3. Select the employee’s ID number or name to view their training record.
    4. Return to the main report from an employee’s training record by selecting the small blue arrow in the top bar, to the left of the Find box.
    Q:  How do I register my staff for training?
    1. Log into your organization account and find Search Training Events in the left menu.
    2. Find the training you want on the training calendar and select the View Details button for information. 
    3. For training sponsors using the registration service connected to the Registry, you can register staff directly.  For other training sponsors, select the Register button and follow the instructions.
    4. See How to Register Staff for Training in the resources below for detailed instructions. 
    Q:  How do I add a new license number to my organization account?
    1. In the organization account, select the Status tab.
    2. Select the Add New button.
    3. In the first question, select Change next to HHS License number. 
    4. Enter the new license number in the box.  Enter the number without spaces or dashes:  12345678A.
    5. Answer any required questions.
    6. Submit the form.  Registry staff may contact you to verify the information.
    Q:  How do I set up classrooms in the organization account?
    • In the organization account, select the Classrooms tab
    • To add the Director of Record or Licensee/Owner, select Edit and enter their information.
    • To set up classrooms select the Add Classrooms button and enter the teacher and children’s information. 

    Resources

    Organization Guide (pdf)

    How to Register Staff for Training (pdf)